Vehicle Rental Executive
Who we are
FOD Mobility Group is a leading ground transport technology company that's improving how businesses access and manage vehicle hire and taxi solutions. Through our two brands - GT Suite and Fleetondemand - we process millions of transactions annually, connecting organisations to the UK's most comprehensive vehicle rental network of 400,000+ vehicles across 1,500+ locations.
Our flagship technology platform, GT Suite, serves as the backbone of our operations, providing scalable SaaS solutions to major fleet and leasing providers. Meanwhile, our Fleetondemand brand delivers direct ground transport services to businesses, offering everything from 2 hour vehicle delivery to flexible mid-term rentals and integrated taxi services.
Built on AWS infrastructure with 99.99% uptime, our technology maintains the highest standards of security with ISO 27001 certification and Cyber Essentials accreditation. We serve a diverse client base including FTSE 250 companies, leading retailers, and major fleet operators across Europe.
What we’re looking for
We are seeking a customer orientated individual to join our Service Delivery team. In this role, you will provide a professional and friendly service for our customers, utilising communication channels such as telephone, email and live chat. The ideal candidate is enthusiastic, proactive, and capable of handling various tasks related to vehicle rental activities.
Working pattern: 37.5 hours per week on a rotating shift basis:
- 8:00am – 4:30pm
- 8:30am – 5:00pm
- 9:00am – 6:00pm
Location: Office-based 3 days per week, with the option to work remotely 2 days per week.
What you’ll be working on:
- Owning day-to-day administrative support tasks, including accurate record maintenance.
- Managing and establishing a positive working relationships with customers and suppliers.
- Reviewing current hires and effectively communicating findings to clients and suppliers regarding extensions and terminations.
- Promptly and competently managing external and internal queries through telephone and email.
- Checking vehicle hire reservations by making outbound calls to confirm reservation requests with suppliers.
- Ensuring incoming calls are promptly answered in a polite, efficient, and professional manner.
- Processing change, extension, and cancellation requests in a timely manner.
- Providing excellent and high-quality customer service and ongoing support to both suppliers and customers.
- Assisting in the generation of daily reports as required.
- Ensuring achievement of agreed Service Level Agreements.
You should apply if:
- You have a minimum of 2 years’ customer service experience.
- You have experience working in a contact centre environment.
- You have excellent organisational skills and time management skills with the ability to prioritise.
- You have good knowledge of Microsoft Office Programmes (Word, Excel, Outlook).
- You have strong geographical knowledge.
- You are ambitious and have a forward focused view.
- You have a positive attitude and work well in a team.
- You are energetic and able to work in a fast-paced environment.
- You possess excellent telephone manners.
- You have high levels of accuracy and attention to detail.
Our Culture & Benefits
Based in the historic UNESCO World Heritage site of Saltaire, our headquarters sits next to the iconic Salts Mill, offering a unique working environment surrounded by shops, cafes, and restaurants.
We’re proud of our supportive and people-focused culture, and we offer a comprehensive benefits package including:
- 25 days’ annual leave plus 8 bank holidays.
- Holiday buy and sell scheme (up to 5 days).
- 1 paid day for a celebration of your choice per year.
- Time off for doctors and dental (8 hours per year).
- Free onsite parking.
- Enhanced maternity and paternity pay.
- Private healthcare after 1 year (including physical & mental health support).
- Salary sacrifice schemes (Tech, Car hire, Bikes, Ikea furniture.
- Free eye tests + £90 contribution towards glasses.
- Employee referral scheme (up to £500).
- 4% matched workplace pension scheme.
- Employee Assistance Programme (EAP) with legal, life, and mental health support.
- Career development opportunities with a strong focus on internal promotion.
- Regular company funded social events and volunteering days.
- Free fruit & snacks in the office.
As we continue to grow, we're looking for talented individuals who share our passion for innovation and excellence to join our team.
