Senior Rental Executive
Who we are
Fleetondemand is a world-class vehicle rental management company that helps businesses access and manage their vehicle hire, taxi, and pool fleet requirements. We connect organisations to the UK's most comprehensive vehicle rental network through established partnerships with all major rental suppliers.
Our approach combines expert consultative services with customer-driven technology solutions. We take time to understand each customer's specific needs before recommending the right solution, whether that's rapid vehicle delivery (from 2 hours), flexible mid-term rentals, EV adoption strategies, pool fleet management, or integrated taxi services with global coverage.
Our award-winning custom-built booking platform provides customers with real-time visibility, policy controls, centralised billing, and comprehensive reporting across all their vehicle rental needs. Built on secure AWS infrastructure, we maintain ISO 27001 certification and Cyber Essentials accreditation to keep business operations and customer data secure.
We also provide bespoke, white-label technology solutions that help fleet management and rental companies to offer vehicle rental management services to their own customers. With the UK's largest availability of electric vehicles and partnerships across all major rental suppliers, we serve diverse organisations with complex travel policies and international requirements, including major corporates, healthcare providers, construction firms, and businesses across multiple sectors.
What we’re looking for
We are seeking a customer orientated individual to join our Service Delivery team. In this role, you will provide a professional and friendly service for our customers, utilising communication channels such as telephone, email and live chat. The ideal candidate is enthusiastic, proactive, and capable of handling various tasks related to vehicle rental activities.
Working pattern: 37.5 hours per week (Monday-Friday) on a rotating shift basis:
- 8:00am – 4:30pm
- 8:30am – 5:00pm
- 9:00am – 6:00pm
Location: Office-based 3 days per week, with the option to work remotely 2 days per week.
What you’ll be working on:
- Accurately processing customers’ vehicle rental requirements within the agreed service level agreements
- Ensuring incoming calls take priority and manage customer queries in a timely and polite manner
- Managing vehicle hire reservations using implemented policies and processes
- Dealing with customer service issues with follow-up and timely resolution
- Handling vehicle hire cancellations and amendments
- Checking reservations periodically by making outbound calls to ensure that suppliers have received and confirmed the reservation requests
- Reviewing current hires and communicate findings to clients and suppliers regarding extensions and terminations
- Processing change, extension, and cancellation requests in a timely manner
- Assisting in generating daily reports as required
- Building rapport and provide excellent, high quality, customer service and on-going support to both suppliers and customers
- Providing team updates to the SDC team in your field of expertise
- Provide ongoing training to colleagues in all aspects of vehicle rental
Skills, Experience & Expertise:
- Minimum 2 years customer service experience, working in a contact center type of environment
- Vehicle Rental Experience
- Previous experience of speaking with customers
- Excellent clear verbal and written communication and influencing skills
- Numerate and impeccable attention to details
- Reliable and flexible with the ability to adjust to the needs of the business
- Excellent organisational skills with the ability to prioritise
- Efficient time management, administration, and organisational skills
- Strong work and team ethics and self-motivated
- Good knowledge of Microsoft Office Programme, (Word, Excel, Outlook)
- Proactive approach and a positive attitude
- Energetic and able to work in a fast-paced environment
- Good negotiating skills
Our Culture & Benefits
Based in the historic UNESCO World Heritage site of Saltaire, our headquarters sits next to the iconic Salts Mill, offering a unique working environment surrounded by shops, cafes, and restaurants.
We’re proud of our supportive and people-focused culture, and we offer a comprehensive benefits package including:
- 25 days’ annual leave plus 8 bank holidays
- Holiday buy and sell scheme (up to 5 days)
- 1 paid day for a celebration of your choice per year
- Time off for doctors and dental (8 hours per year)
- Free onsite parking
- Enhanced maternity and paternity pay
- Private healthcare after 1 year (including physical & mental health support)
- Salary sacrifice schemes (Tech, Car hire, Bikes, Ikea furniture
- Free eye tests + £90 contribution towards glasses
- Employee referral scheme (up to £500)
- 4% matched workplace pension scheme
- Employee Assistance Programme (EAP) with legal, life, and mental health support
- Career development opportunities with a strong focus on internal promotion
- Regular company funded social events and volunteering days
- Free fruit & snacks in the office
As we continue to grow, we're looking for talented individuals who share our passion for innovation and excellence to join our team.
