Vehicle Rental Customer Service Administrator

Vehicle Rental Customer Service Administrator

Based in Saltaire 

£19,000 – £21,000 per annum, Full-Time

Are you an ambitious individual with excellent customer service skills, looking for a new, challenging role?

An exciting opportunity has arisen to join our friendly Service Delivery Centre team based in Saltaire, West Yorkshire. This new role has been created due to our growing business.

Our company is Fleetondemand, and we’re responsible for Mobilleo, a new innovative platform for business journeys and travel. We are recruiting to support our fast growth and to bring together an exceptional mix of people, creative thinkers and talented individuals!

Overview

Our Service Delivery team work together to provide professional and friendly service for our customers in a timely and individual manner. Communication is by telephone and email therefore excellent overall communication skills are essential to the role. The ideal candidate is enthusiastic and upbeat and will carry out the administration tasks required for all rental reservation activity.

Key Responsibilities

  • Day-to-day administrative support in all operational mobility and travel aspects
  • Establish and maintain a good working relationship with Customers and Suppliers
  • Manage all vehicle hire reservations using the implemented policies and processes
  • Manage and action emails competently and promptly
  • Check vehicle hire reservations periodically by making outbound calls to ensure that suppliers have received and confirmed the reservation requests
  • Ensure incoming calls are answered promptly in a polite, efficient and professional manner
  • Process change, extension and cancellation requests in a timely manner
  • Provide excellent, high quality, customer service and on-going support to both suppliers and customers
  • Assist in the corporate mobility reporting as required
  • Ensure that SLAs agreed are achieved
  • Assist in handling billing and damage administration and disputes
  • Work to support sales targets

Skills and Experience

  • Minimum 2 years customer service experience of working in a contact centre type of environment
  • Efficient organisational skills with the ability to prioritise
  • Previous experience of speaking with customers a must
  • Good knowledge of Microsoft Office programmes, (Word, Excel, Outlook)
  • An interest in vehicles would be an advantage
  • An ambitious and forward focused view
  • A positive attitude and an ability to work well in a team
  • Energetic and able to work in a fast-paced environment

Our Culture

We’re extremely proud of our great culture at Fleetondemand, and we pride ourselves on the wellbeing of our employees. As part of our benefits, we offer:

  • 25 days’ annual leave (plus 8 bank holidays)
  • Free on-site parking
  • Employee Hub/breakout area offering fresh fruit, cereals and toast each day, as well as coffee and Slush Puppie©
  • Company healthcare scheme available to you after 1 year’s continuous service.
  • Occupational sick pay scheme available to you after 1 year’s continuous service.
  • Techscheme and Cyclescheme
  • Excellent team culture and social events to recognise the hard work of our colleagues and reward great performance
  • Friday cheers
  • Workplace pension scheme
  • Employee Assistance Programme (EAP)

A great team starts with great individuals, and at Fleetondemand we recruit an exceptional mix of creative thinkers and talented software developers who all share the belief that ‘anything is possible’. The result is a team with the vision and freedom to constantly find new and exciting technology solutions that keep business people moving.

Hours of Work

You will be required to work a total of 37.5 hours per week, Monday to Friday between the core working hours of 8.00am to 6.00pm, on a rotated basis with an unpaid lunch break of 60 minutes. You may be required to work some evenings from home between the hours of 6.00pm and 10.00pm on a rotated basis.

If you’d like to join a proud Yorkshire Tech company that is passionate about its employees, then send your CV to recruitment@fleetondemand.com

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